Service Desk Analyst

Responsibilities:

• Provide first level technical assistance via phone and electronically.
• Support the company’s content management and file sharing application.
• Initiate and complete onboarding and offboarding activities for all new hires and exits.
• Provide training on functionalities and capabilities of the File sharing application.
• Identify potential issues and Troubleshoot application related issues.
• Identify and escalate situations requiring urgent attention.
• Escalate recurring problems to the Service Desk supervisor.
• Follow up with end users to provide status updates as per Service Level guidelines.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.