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Service Desk Analyst


Job ID : 31858

Location : Volunteer state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $140200 - $154000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Teamwork, Collaboration, Customer support..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Attend to support cases via phone, email or online web tools.
  • Collect information from users to understand and resolve problems remotely.
  • Analyze and categorize incidents to diagnose and resolve them to the best of their ability, and redirect support cases to the right support staff/resource when necessary.
  • Utilize available resources and aids in coming up with solutions for problems.
  • Accurately log relevant details of all interactions with customers.
  • Follow up pending actions from customers and other resources in the organization, and track each call to resolution.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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