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Service System Analyst


Job ID : 29729

Location : PHOENIX, AZ

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $125000 - $143000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Customer service skills, Quality of work..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Job Description:

 Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.

This position, under general supervision:

  • Enters problem information into an automated issue tracking system;
  • Researches pended encounters
  • Corrects pended encounters either directly, or through working directly with vendors:
  • Reports on resolution of pended encounters;
  • Runs scheduled production jobs;
  • Prepares statistical reports on help desk utilization;
  • Manages Roster Mismatch process to maintain accuracy of client eligibility records;
  • Manages Client Transmit process to maintain accuracy of client placement records in sync
  • with AHCCCS client records;
  • Creates reusable tools to aid in problem resolution.
  • Provides ad hoc training/guidance to system users in response to help requests.
  • Maintains Production Schedule and runs scheduled production jobs.
  • Thoroughly documents requests for help and problem resolution details.
  • Analyzes data to maintain accuracy of system client information and prepares reports of
  • various types, including graphs, charts, diagrams.
  • Tests new production releases.

Key skills:

  • Customer service skills.
  • Quality of work.
  • Meeting performance metrics or standards.

 

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