ServiceNow

Responsibilities:
 

• Monitor health, usage and overall compliance of ServiceNow and its applications;
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits;
• Coordinate application and platform upgrades;
• Develop systems integrations and process automation;
• Configure and maintain SLA, catalog items and their associated workflows;
• General support, administration and maintenance of ServiceNow platform and associated applications;
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

Requirements:

• Experience using JavaScript, XML, and HTML;
• ServiceNow System Admin certification (admin or higher);
• A minimum of 2 years of related work experience;
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications;
• Experience in IT service management, ITIL certification preferred;
• Ability to analyze, troubleshoot and resolve complex software application related problems;
• Exceptional customer service skills;
• Applies standard methodology, techniques, procedures and criteria;
• ITIL v3 Certification;
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
• 3-5 years’ experience with ServiceNow administration;
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer;
• Experience troubleshooting integration management, security, and application issues;
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc .