Sr Data Analyst

Responsiblties:

• Develop and execute sales funnel analysis, lifetime value analysis, customer segmentation and forecasting.
• Design and analyze A/B tests to improve the user journey, develop contact center gamification strategies.
• lead projects and requests from end-to-end, defining business needs, developing strategies, and solutions that empower internal teams operate efficiently.
• Proactively recommend new and innovative ideas/approaches to address changing needs that support performance for both tactical and strategic decision-making for contact centers.
• Develop best practices, standards, conduct query reviews and advise on optimizing queries to ensure quality deliverables.

Key Skills:

• Statistics and mathematics.
• Data management and infrastructure.
• Critical thinking.
• Verbal and written communication.
• Problem solving.
• Programming and coding