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Job ID : 29998

Location : In Granite State

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $150,200 - $173,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Customer Service, Product Knowledge, Guidance.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

 

Responsibilities:

  • Be the technical point of contact for customer issues and implementation projects.
  • End-to-end ownership of the technical aspect of issue resolution, product integrations, and server configuration.
  • Interface with engineering to escalate and prioritize issues, communicate and validate bug fixes, and install new product features.
  • Interface with Sales and Customer Success to escalate customer experiences and issues, and prioritize client issues.
  • Contribute to improving documentations and processes.

Experince:

  • 2+ years of hands-on experience with iOS and/or Android operating systems.
  • 1+ years of hands-on experience with Unity and/or Unreal engines.
  • Excellent communication skills and a positive, customer-centric attitude.
  • Strong organization and problem solving skills.

Key Skills:

  • Oral Communication.
  • Confidence Delivering Training Sessions.
  • Interpersonal Skills.
  • Customer Service.
  • Provide Product Knowledge.
  • Guidance.

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