System Analyst

Responsibilities:

• Production setup up-time as per Service level agreement.
• Solving the customer incidents in the given time with the help of different teams.
• Primary debugging of the issues and solving the same with help of knowledge base and if not found in KB then identify the area and support requirement for solving the issue.
• Supporting the batch and maintenance jobs scheduled on a given frequency.
• Supporting the service request from customers like giving reports, logs etc.
• Escalation and updates to higher management about the issues and impacts.
• On job training on the different technologies to uplift the support standards and service level targets.

Key Skills:

• Strong analytical skills.
• Teamwork skills.
• Written and verbal communication skills.
• Interpersonal skills.
• Flexibility.
• Adaptability.
• Initiative.