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Job ID : 35471

Location : Hoken, NJ

Company Name : Emblue

Job Type : Full-Time, Part-Time, Contract, Training

Industry : Information Technology

Salary : $87000 - $92000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Excellent analytical skills, Good interpersonal, client-handling skills,.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Assist with product support functions, provide direct assistance to users, troubleshoot systems/database administration issues and conduct training for AMC User's and functional staff.
  • Manage and monitor GTIMS network accounts and GTIMS functionality on workstations, servers and the network.
  • Perform GTIMS Software Testing as needed.
  • Use knowledge of Air Force training and experience with Air Force training information systems to support users and troubleshoot issues.
  • Provide training to new users as well as training that introduces new upgrades, functions, and releases.
  • Document issues that arise in the current helpdesk ticket system.
  • Monitor customer helpdesk ticket workflow and status.
  • Provide status reports on site activities as required.
  • Attend team project meetings.
  • Provide analysis and documentation of project-related issues, tasks, and related work activities.

Key Skills:

  • A high level of technical expertise and broad knowledge of hardware, software and programming.
  • Excellent analytical skills.
  • A methodical, investigative and inquisitive mind and attention to detail.
  • Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail.

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