System Analyst

Responsibilities:

• Assist with product support functions, provide direct assistance to users, troubleshoot systems/database administration issues and conduct training for AMC User's and functional staff.
• Manage and monitor GTIMS network accounts and GTIMS functionality on workstations, servers and the network.
• Perform GTIMS Software Testing as needed.
• Use knowledge of Air Force training and experience with Air Force training information systems to support users and troubleshoot issues.
• Provide training to new users as well as training that introduces new upgrades, functions, and releases.
• Document issues that arise in the current helpdesk ticket system.
• Monitor customer helpdesk ticket workflow and status.
• Provide status reports on site activities as required.
• Attend team project meetings.
• Provide analysis and documentation of project-related issues, tasks, and related work activities.

Key Skills:

• A high level of technical expertise and broad knowledge of hardware, software and programming.
• Excellent analytical skills.
• A methodical, investigative and inquisitive mind and attention to detail.
• Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail.