System Analyst

Responsibilities:

• Production setup up-time as per Service level agreement.
• Solving the customer incidents in the given time with the help of different teams.
• Primary debugging of the issues and solving the same with help of knowledge base and if not found in KB then identify the area and support requirement for solving the issue.
• Monitoring of the system to proactively identify the issues.
• Supporting the batch and maintenance jobs scheduled on a given frequency.
• Supporting the service request from customers like giving reports, logs etc.

Key Skills:

• Strong analytical skills.
• Teamwork skills.
• Written and verbal communication skills.
• Interpersonal skills.
• Flexibility.
• Adaptability.
• Initiative.