System Analyst

Responsiblties:

• Provide support for application development projects.
• Serve as a subject matter expert  for assigned applications and have a good working knowledge of other ICON applications and their impact on assigned applications.
• Interface with IT to evaluate, resolve, and communicate system-related issues impacting users.
• escalate to the Systems Manager and Support Manager, as applicable.
• Escalate application issues with a perceived high user impact to the Systems Manager and Support.
• Capture user feedback on system applications and/or associated operational processes and provide.
• Input to Systems Manager. Actively participate in application user groups.
• Development of training materials, under the direction of the Systems Manager.
• Demonstrate increased understanding of the business' needs and priorities by working in conjunction.
• Between lT and the business to provide input related to requests for new system features/functionality.
• Demonstrate increased proficiency with assigned applications by troubleshooting more complicated.

Key Skills:

• Analytic reasoning.
• Communication.
• Problem solving.
• Project management.
• Technical proficiency.
• Business analysis.
• Critical thinking.
• Interpersonal skills.