System Engineer

Responsibilities:

• Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.
• Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database.
• Demonstrate and apply thorough understanding and operations of Application Monitoring Tools.
• Monitoring of connectivity to upstream and downstream applications.
• Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.

 Requirements:

• Prior experience in Telecom Operations will be an added advantage.
• Application Certifications from an accredited Trade School or Academy. Minimum of one or more of the equivalent LINUX Training & Certification & ITIL v3 Foundations Certification.
• Sound knowledge on network infrastructure.
• Monitoring tools i.e. Netcool, Nagios.
• Fluent in both English and Spanish languages. Use of the English language in verbal and written communications is a requirement for this position.

Key Skills:

• Knowledge of cloud computing.
• Experience with virtualization . VMware, Virtual Box.
• Communication skills.
• Customer service.