System Engineer

Responsibilities

• Ensure all DDI issues are resolved promptly, with minimal impact on customers.

• Isolate hardware and software problems on servers and work with vendors to resolve issues as necessary.

• Perform break/fix maintenance, such as RMAs, patching, builds, etc.

• Perform proactive server maintenance, such as code upgrades, hardware refreshes, config updates, and clean up/decommission.

• Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur.

• Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.

Required Skills

• Proficient with Linux authentication and authorization methodologies, such as Kerberos, LDAP, NIS, Sudo, 2FA, etc.

• Experience deploying and managing large-scale distributed server environments.

• Knowledge of firewalls and access-list configuration and troubleshooting.

• In-depth knowledge and experience working in a Unix/Linux environment (DHCP, DNS, NTP, SYSLOG, SSH, IPSec, TCP, UDP, SSL, VLAN, etc.).

• Experience with performance analysis, systems software, and systems architecture.

• Knowledge of system performance methodologies along with hands-on empirical monitoring and data-driven decision-making.

• Strong analytical approach to problem-solving and ability to troubleshoot complex issues quickly while successfully handling multiple priorities.

• Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills and good time-management abilities.

• Strong troubleshooting skills, especially in a complex application stack.

• Experience with production and customer-facing data center environments.

• Being a great listener, collaborator, communicator, and mentor.

• Proficiency in scripting/programming with Bash, Python, Perl, go, etc.

Desired Skills

• Experience using Infoblox/NS1 devices and their WAPI interface.

• Configuration management with open-source tools, such as puppet, chef, salt, or ansible.

• Working in high-availability, 24x7x365 large-scale multi-datacenter environment

• Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.

Other Requirements

• Ability to participate in an on-call rotation designed to provide DNS operations support on weekends, holidays, etc.

• BS/BA degree or equivalent work experience.

• Experience with Public Cloud platforms such as AWS, GPC, etc.