Technical Data Analyst

Responsibilities:

• Monitor and analyze customer data remotely as part of a Remote Operating Center AND proactively identify machine anomalies and notify customers with recommendations.
• Develop and test analytics to strengthen the digital services value proposition, while minimizing internal cost.
• Develop effective internal and external communications to provide guidance on major issue resolution.
• Work with engineering to monitor new analytics and updates.
• Create and communicate custom reports for specific customers.
• Support APM connectivity and become knowledgeable with APM hardware.
• Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through internal Issue Resolution systems.
• Provide technical data and information to channel partners and customers.

Key Skills:

• Data visualization.
• Problem solving.
• Communication.
• Machine learning.
• Critical thinking.
• SQL.