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Job ID : 29966

Location : In The Ocean state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $140200 - $154000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Databases, Business practices, Analytical.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Job Description:

Responsiblites:

  • Design, develop, and update reports, Power BI dashboards, and spreadsheets to track various performance metrics
  • Analyze data to report on trends and communicate insights to leadership
  • Maintain monthly agent and supervisor report cards; enhance and migrate to new systems as needed
  • Provide support for departmental reports that track performance for the leadership team
  • Produce routine and ad hoc reports to meet request for Customer Service related data.

Requirments:

  • Bachelor’s degree in Business, Computer Science, Data Science, Mathematics, Statistics, Finance or a related field preferred.
  • Working knowledge of Verint or Avaya call center workforce applications a plus
  • Experience with database applications, datamarts, Microsoft .
  • Solid analytical/quantitative abilities and skills; must be able to analyze data and trends independently.

Key Skills:

  • Knowledge of databases, system security and troubleshooting.
  • Understanding of business practices.
  • Excellent communication skills.
  • Analytical mindset.
  • Problem-solving aptitude.

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