Technology Support Analyst

Responsibilities:

• Responsible to act as the key contact person for Integreon employees regarding any computer questions or applications.
• Responsible for providing level 1 -2 desk technical support.
• Maintain Service Desk SLAs and quality standards established by Global Integreon.
• Create and update all tickets in our ticket tracking system, prioritize tickets based on priority and workload as well as manage all deadlines.
• Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products.
• Responsible for developing and maintaining computer information resource.

Key Skills:

• In-depth knowledge of computer hardware systems, routers, and peripherals.
• Knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent problem-solving skills.
• Good interpersonal and communication skills.