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Technology Support Analyst


Job ID : 32309

Location : Magnolia state

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $125000 - $135000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : operating systems, office software,.

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsibilities:

  • Responsible to act as the key contact person for Integreon employees regarding any computer questions or applications.
  • Responsible for providing level 1 -2 desk technical support.
  • Maintain Service Desk SLAs and quality standards established by Global Integreon.
  • Create and update all tickets in our ticket tracking system, prioritize tickets based on priority and workload as well as manage all deadlines.
  • Responsible for installing, testing, updating, maintaining or repairing computer software, hardware and other systems as required for Integreon products.
  • Responsible for developing and maintaining computer information resource.

Key Skills:

  • In-depth knowledge of computer hardware systems, routers, and peripherals.
  • Knowledge of operating systems, office software, enterprise software, and server systems.
  • Excellent problem-solving skills.
  • Good interpersonal and communication skills.

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