Billing Support Engineer

As a Support Engineer on billing team, you will be a business critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.

Responsibilities:

• You will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system.
• Support end users on migrations and building their infrastructure on Azure Cloud.
• You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.

Technical Skills:

• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
• Online Account/Login troubleshooting skills.
• Exploratory learning skills.

Time of operation:

This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate MS roster.

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