Call Center Agent
Job ID : 24690
Job Title : Call Center Agent
Location : Santa Anna, TX
Comapny Name : Jana Weeks Healthcare
Job Type : Full-Time, parttime
Industry : Biotech/Pharmaceutical
Salary : $55000 - $85000 per year
Work Authorization : ["US Citizen"]
No. of Positions : 10+
Posted on : 01-25-2020
Required Skills : Communications Manager,Process Analyst,Customer Care Associate,
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K
Job Description :
Call Center Representative Responsibilities Include:
Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions
Job brief We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Company Details :
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