Computer Assistant
Job ID : 29399
Job Title : Computer Assistant
Location : Mexico, NY
Comapny Name : Wipro Limited
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $125000 - $135000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 07-27-2022
Required Skills : Computer Equipment, Software Issues, Technical Support
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
General Responsibilities:
- Provides front-line technical support to faculty, staff and students; resolves entry-level problems.
- Follows established protocols to provide technology solutions in support of students, faculty and staff; escalates complex issues/problems to next level support or supervisor.
- Shares existing resources and training materials to assist users; assists in identifying trends; updates documentation as needed.
- Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
- Documents and tracks calls received, and assists with following up with clients until a satisfactory resolution is reached.
Company Details :
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