Desktop Support Analyst

Job Description:

• Overview: This individual is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management. This position is on-site. Responsibilities:
• Support expertise in following operating system platforms: Microsoft Windows 10 and Mac OS X
• Support expertise in Microsoft Office 365 applications: OneDrive for Business, Teams, Forms, etc.
• Support expertise in Microsoft application products: Office 2019/2016; Project 2019/2016 and Visio 2019/2016
• Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/ software
• Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software
• Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone and Android
• Support all communication services, including but not limited to VPN, WiFi and LTE/5G.
• Coordinate with other groups in IT and cross-functionally in the company to fulfill requests
• Research, resolve and respond to employee IT issues / problems / questions received via email, telephone calls, escalations or ticketing system
• Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware / software requests
• Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity
• 24x7 on-call availability is required with immediate response to incidents
• Any and all responsibilities deemed necessary by management

Qualifications: Education & Experience:

• BS in Computer Science or equivalent
• Certifications such as A+, MCP and MCSE is a plus
• 3 years’ experience in the support and resolution of computer related problems
• Experience in Helpdesk and/or Computer Support is a must
• Experience in the support and resolutino of computer related problems

Key skills:

• Must have excellent customer service skills to work with employees throughout the entire organization, including executive management
• Must have excellent interpersonal skills.

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