Developer Analyst

Job Description: The Problem Management team is the escalation layer of complicated product issues from Product Support. This team is a key liaison between Product Support and Product Engineering. We investigate the issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect. We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented. As a Developer Analyst I, you will work with the Problem Management team in the middle tier support of Consumer products. You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams.

RESPONSIBILITIES:

• Develop deep understanding of RealPage Consumer products.
• Executing/analyzing SQL queries
• Exercising/analyzing API requests
• Evaluating patterns of behavior of the software.
• Document defects for promotion to engineering.

Key Skills:

• Ability to plan and direct complex technical projects.
• Experience with network protocols, computer hardware, and software.
• Excellent knowledge of data backup, recovery, security, integrity, and SQL.

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