Executive Support Engineer
Job ID : 25743
Job Title : Executive Support Engineer
Location : Durham, NC
Comapny Name : QData
Job Type : contract
Industry : Information Technology
Salary : $20 - $25 per hour
Work Authorization : ["OPT","H4","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : 1
Posted on : 05-05-2020
Required Skills : Executive Support Engineer
Benefits : None of These
Job Description :
Roles & Responsibilities:
- Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
- BCBSNC Owned Equipment
- Apple support – Smart hands and feet, also coordination w BCBS Apple team.
- Questions about nonstandard equipment should be brought to HCL management’s attention
- Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support
- Update the tickets in ITSM & work on tickets within the defined service levels
- Appropriate notes required
- HOLD reason notes required
- Missed schedule date notes required
- Ticket transfer reason notes required
- Identify tickets that should be project and provide info to the Project Management team
- Reimaging computers/hard drives in accordance with customer standards
- IMACD function including installation and decommission.
- Backing up and restoring settings and associated systems administration activities
- Drive end to end ownership of issues to provide a resolution for all requests and incidents.
- Categorize and prioritize end user support requests and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information.
- Move equipment associated with escalated help desk incidents and service requests
- Perform asset inventory activities to maintain accuracy.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Other tasks as assigned by Site Lead/Regional Lead.
- Work w the team/partner w HCL SD/ATS/FSS teams to improve service.
- Maintain a clean work environment.
Company Details :
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