Help Desk Analyst
Job ID : 32304
Job Title : Help Desk Analyst
Location : Volunteer state
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $125000 - $135000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-02-2022
Required Skills : Time management, Teamwork, Collaboration.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilties:
- Provide professional and friendly support to users via telephone, email and through other channels as necessary across a broad array of technologies implemented at the firm.
- Understand and execute standard operating procedures and approval/escalation policies put in place.
- Offer problem recognition, research, isolation, resolution and follow up steps for all reported issues.
- Record clear and detailed written information about support work in Service Now.
- Make effective use of available tools and resources to provide quality support and enable the firm’s delivery of services to its clients.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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