It Analyst
Job ID : 30471
Job Title : It Analyst
Location : Michigan City, IN
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $125000 - $146000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-07-2022
Required Skills : Database, SQL, Analytical.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsiblties:
- Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
- Document customer requests in the appropriate issue tracking system.
- Stay current on and adhere to established policies, procedures and documentation.
- Be a subject matter expert in the full suite of supported client system and processes.
Requirment:
- Excellent written and verbal communication skills.
- Knowledge in Microsoft Outlook and/or Lotus Notes.
- Strong problem solving skills and decision making ability.
- Effective listening and probing question skills.
- Ability to learn and apply technical information in a fast-paced, demanding work.
Key Skills:
- Understanding the Business Objective.
- Analytical and Critical Thinking.
- Communication and Interpersonal Skills.
- Programming Languages.
- Creation of Reports and Dashboards.
- Database and SQL.
Company Details :
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