IT DESKSIDE SUPPORT TECH

• Have 5 to 7 years of experience working in a corporate business office
• Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role
• Strong client communication skills – will need to be able to support executives through general end-users
• Technical knowledge of the supported platforms as well as a working knowledge of hardware
• Win7/Win10 OS support
• Strong Mac OS X knowledge and troubleshooting skills (Mac certifications are a strong plus)
• 5+ years' experience working with OS X in an Enterprise environment
• Knowledge of networking (CCNA/Network+ certification a strong plus)
• Working knowledge of Unified Communications Environments (Zoom, Teams, WebEx)
• Working knowledge of Wireless networks and how to troubleshoot them
• Working knowledge of Cisco switches and how they function, and how to troubleshoot network performance for end-users
• Office 2016/2019 Support
• Email flow support from Microsoft O365 to all Client provided devices
• End-to-end tablet support, such as Microsoft Surface, iPad, and Android devices
• Mobile device support, including (Android and iPhone) smartphones

Company Information hidden please Login to view details