It Help Desk Analyst
Job ID : 32865
Job Title : It Help Desk Analyst
Location : Bluegrass state
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $116000 - $162000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-23-2022
Required Skills : Collaboration, Business Awareness, Time Management.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Answers specific questions about installation, operation, configuration, customization and usage of assigned products.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to senior level contract support team members.
- Level II knowledge of hardware and/or software products required.
- Experience with the access control processes and systems.
- Knowledge of cloud based containerized environments.
- Typically involves use of problem management database and help desk system.
Key Skills:
- Have Business Awareness.
- Be Adept at Time Management.
- Pay Attention to Detail.
- Collaboration with Others.
- Be Willing to Learn.
- Work Well Under Stress.
Company Details :
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