IT Helpdesk Analyst
Job ID : 30452
Job Title : IT Helpdesk Analyst
Location : Ohiopyle, PA
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $20000 - $40000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-07-2022
Required Skills : Hardware, Software, communications
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsiblities:
- Provide friendly, courteous, and quality support to all users.
- Strive to meet or exceed all SLA goals.
- Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
- Document customer requests in the appropriate issue tracking system.
- Route tickets accurately to client level support when needed.
- Stay current on and adhere to established policies, procedures and documentation.
Requirment:
- Excellent written and verbal communication skills.
- Knowledge in Microsoft Outlook and/or Lotus Notes.
- Knowledge of Active Directory Strong customer service skills.
- Strong problem solving skills and decision making ability.
- Effective listening and probing question skills.
Key Skills:
- In-depth knowledge of hardware and software.
- Up-to-date knowledge of IT and software trends.
- Strong customer service ethos.
- The ability to work well with people from all backgrounds.
- Strong communications skills.
Company Details :
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