IT Programmer Analyst

Job description:

This position provides coordination in the design of data retrieval and management systems to meet user needs. Conducts feasibility studies, evaluates costs, analyzes user needs, designs in-house data processing systems or subsystems, programs the systems or subsystems, develops testing criteria, and establishes documentation to support the new systems. 

• Uses excellent coordination and lead practices. Recommends hires, terminations, non-renewals, or other actions. Conducts performance evaluations and disciplinary actions. Develops staff professionally.
• Assists in establishing goals and objectives for the team and related functions.
• Provides coordination for direct reports in identifying and investigating Banner, Salesforce or other application problems, issues and circumstances and provides recommendations.
• Coordinates work and expansion with the primary system administrator for the Salesforce platform, add on packages, and other systems as assigned.

Duties and Resposiblities :

• Contributes to the conceptual design of information systems and business solutions to support functional areas by conducting needs analysis, documenting business requirements and working with development in the testing and implementation of enhancements or new functionality.
• Works collaboratively with stakeholders to define data needs and to design reports for core functional areas across the college.
• Coordinates regular communication with stakeholders in the form of scheduled meetings, as well as ensures timely updates and communication on resolutions and projects.
• Is responsible for the following roles: Business Analyst, Project Coordinator, Process Coordinator, and Training and Testing Coordinator.
• Provides business representation for core functional areas that use Banner, Salesforce, etc.
• Serves as a liaison between Information Technology Services and other departments of the college for related topics.
• Analyzes business processes and recommends new processes and/or systems for improved performance.
• Has functional knowledge and experience as well as the understanding of the business process and data flows for the business areas within Banner, Salesforce, and other relevant systems.

Key skills:

• Ability to function effectively in a changing and often busy environment.
• Must be detail oriented.
• Excellent oral, written, and interpersonal communication skills.

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