It Service Desk Analyst
Job ID : 31107
Job Title : It Service Desk Analyst
Location : Bismarck, AR
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $128000 - $149000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-26-2022
Required Skills : Teamwork, Collaboration, Customer support.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsiblities:
- Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
- Work cooperatively with other team members including those in other regions
- Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model.
- Logical bent of mind to isolate the root cause of the technical issues.
- Proficiency in Remote Desktop troubleshooting , router & LAN troubleshooting.
- Learn new skills and demonstrate high levels of proficiency with new technologies, tools and procedures as required.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Customer support.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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