IT Service Desk Analyst
Job ID : 30491
Job Title : IT Service Desk Analyst
Location : Centennial state
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $140400 - $155000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-07-2022
Required Skills : Communication, Time management, Teamwork
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Communicate with users to collect information about problems; investigate user problems and identify their source; determine possible solutions test and implement solutions.
- Perform troubleshooting steps in order to resolve incidents raised with the Service Desk.
- Work with corporate purchasing and accounting teams to ensure all required information is processed correctly.
- Ability to work in high pressure environments, and to maintain a clear head and respond appropriately.
- Experience of working with difficult customers, within a policy driven environment.
Requirment:
- Microsoft Office experience in a working environment.
- Desire to offer outstanding customer service.
- Excellent interpersonal skills.
- Ability to work without direct supervision.
- Ability to maintain sound and effective working relationships.
- Experience working within an international organisation.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Problem-solving and troubleshooting abilities.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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