IT Support Analyst

Job Description: IT Support Analyst

Under direct supervision, installs, maintains, tests, and repairs computer systems and software. Utilizes basic technical knowledge to support IT initiatives and provides second-level technical information systems support to Salud employees and contractors. Resolves routine technical problems.

Knowledge, and Abilities Required:

• Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications
• Knowledge of current technological developments/trends in the area of focus.
• Records maintenance skills
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Ability to determine computer problems and coordinate hardware, software, and/or network solutions.

Key Skills:

• Strong communications skills.
• Excellent organisational skills.
• The ability to quickly establish good working relationships with clients.
• Strong customer service ethos.

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