IT Tech Specialist I

Position description:

This position will explore, implement, and manage integrations of Microsoft and non-Microsoft tools with the Dynamics system and assure that Mayo’s best practices of enterprise architecture and technical standards are being implemented. In this role, you will partner with IT colleagues, as well as Mayo’s Office of Experience Relationship Management (XRM), and other practice leaders to facilitate technical project efforts along with operational work in adherence of Mayo’s OIS & Software Lifecycle Management efforts. Willingness to learn Microsoft Dynamics 365 is a must. Experience is preferred. Strong team player who can work independently on projects and assignments. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff, taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves on appropriate committees and institutional workgroups, providing consultation in their area of expertise. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining a consensus of stakeholders. Is recognized within their work area or division as a technical expert and is sought for their in-depth knowledge of a broad range of current technologies as these technologies apply to the Mayo’s environment. Provides technical leadership in system architecture, design principles, software development methodologies, and the selection of technology systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Architectural Standards. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo sites to perform job responsibilities requiring virtual collaboration and partnership.

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