Junior Associate

Job Description"

Responsibilities:

•  Troubleshooting on Microsoft and IOS platforms.
•  Basic Mail server knowledge to create Distribution lists etc.
•  Managing incidents including business expectations and communication.
•  Receiving, logging and managing calls from internal staff via telephone and email.
•  Routing tickets to respective tracks for further resolution as and when.
• Maintaining an Asset Database and track changes for softwares installed.
•  To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Key Skills:

• Powerpoint.
• Financial Statements.
• Legal Advice.
• Press Releases.
• Due Diligence.
• Law Firm.

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