Junior Operation Analyst

Job Description:

 Responsibilities:

• Should be able to support Contact Center's reporting requirement.
• Should be good at reading numbers, analyzing trends, etc.
• Should be able to ensure reporting is aligned with the strategic direction of the business.
• Should be able to identify and assess new Contact Center reporting requirements and supporting technologies.
• Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process.

Key Skills:

• Production Environment.
• Test Scripts.
• Sharepoint.
• Software Development.
• Operational Support.
• SQL.

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