Lead Process Analyst - Hiring OPT / CPT

The opportunity We are looking for an IT professional in the role of Process Analyst specialized in analyzing business processes and workflows with the objective of finding out how they can be improved or automated. The person who is in this position will be responsible as the Subject Matter Expert for one or more assigned sub-teams with the main purpose to lead the team’s daily work expectations, liaise and troubleshoot issues with stakeholders, participate in projects and process improvement initiatives, resolve escalations and manage various workflows.

This position will also provide training to individual team members while managing daily productivity expectations and continuously communicate best practices and policies to team members in order to deliver global process standards.

Qualifications :

• Previous working experience as a Business Analyst desirable
• Hiring OPT / CPT / EAD / STEM OPT Candidate.
• MA in Business Management, Information Technology, Financial Management or similar relevant filed
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Data-driven approach The Requirements
• Are you an experienced Process Analyst looking for a new challenge and an opportunity to advance your skills and your career
• If you are a goal-oriented, innovative thinker.
• We are looking for an experienced Process Analyst to join our team and develop high tech solutions to improve our IT processes and efficiencies and fuel your advanced career skill set. Process Analyst duties and responsibilities
• Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.
• Collect and document business requirements for project and process improvement/automation efforts.
• Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
• Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels.
• Conduct maturity assessments against the process activities to highlight areas of improvement or concerns.
• Identify issues and risks
• Bring inconsistencies and problems to the attention of management
• Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas. - Prepare incident details for post-mortem incident reviews
• Extract reports and provide a high-level analysis of data for review
• Maintain a complete understanding of and adheres to all IT policies and processes
• Process Analyst requirements and qualifications

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