Manhattan WMS

• Doing the E2E Support including Troubleshooting of The Manhattan WMS application.  Incident /Problem Management in SNOW for WMS Tickets 
• Installing / configuring the warehouses, Printers, scanners and other devices / resources in WMS.
• User Access Management (Onboarding, changes, password management, Offboarding's, etc )
• WMS Alert Management: configure and  take corrective actions for alerts ( System, application, Network, AMQ, etc)
• System admin tasks like  restart WMS application  services, adding more resources, optimizing performance  ensuring availability, etc,
• Write the small SQL queries to update the data issues, reset flags /Update XMLs  as needed in WMS application
• Perform Planned/unplanned maintenance involving - patches, AMQ upgrades, SDN deployments,  Db upgrades ( with help of SQL dba),
• Write small queries to fetch, update WMS Data in the database
• Able to coordinate and support WMS integrating applications - Proship and Integration with Cardex ( with the hep of Cardex  / proship Support resources )
• Functional support and helping business users to perform day to day transactions
• Write / Update SOP's in Service Now whenever required.
• Perform internal training for internal front-end application support resources
• Provide Oncall & weekend support for P1/P2 issues reported.

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