Online Chat Specialist

Responsibilities:

• Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns.
• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate.
• Create relationships with new customers to better understand and achieve their needs.
• Respond to customer questions, inquiries, requests, and problems accurately.
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team.

Qualifications:

• Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment.
• PC keyboarding and internet experience needed.
• Strong communication and interpersonal skills- including written and verbal.
• Upbeat positive attitude and professional demeanor.
• Articulate and well-accustomed to a client-facing role.
• The ability to compose professional emails is a plus.

Key Skills:

• Communication Skills.
• Both Written and Spoken.
• Multitasking Skills.
•  Empathy.
• Problem-Solving Skills.
• Typing.

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