Quality Assurance Advisor Lead

Provides expert knowledge and guidance in the design, assessment, implementation and/or administration of highly complex quality assurance programs, practices and policies. Identifies and evaluates quality standards, measurements, and process improvements to ensure effective and efficient business solutions. Designs, directs, and executes quality assurance programs. Provides guidance, oversight, and communication on quality program decisions. Applies advanced principles, theories, and concepts of quality methods and tools to identify, analyze, improve, and implement business solutions. Recommends and facilitates policy and procedural changes. Develops quality standards and ensures alignment with internal practices and regulatory requirements. Evaluates and oversees success measurements. Manages the development and implementation of training programs and materials to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Serves as a primary resource for escalated issues of an unusual nature. Minimum Requirements Bachelor's Degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 8 or more years of operations or process experience to include 6 years of quality assurance or quality improvement experience.

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