Quality Assurance Analyst

Responsibilities:

• Identify potential risks to service quality and develop mitigation strategies. Work closely with project managers and technical leads to ensure that risk management plans are effectively implemented.
• Foster a culture of continuous improvement by leading quality initiatives and training sessions. Encourage feedback and incorporate lessons learned into process enhancements.
• Work closely with delivery teams, including IT support, network administration, and systems management, to ensure quality standards are understood and adhered to. Facilitate communication between teams to resolve quality issues promptly.
• Maintain comprehensive records of quality assurance activities, including audit results, corrective actions, and process improvements. Ensure documentation is up-to-date and accessible for internal and external reviews.

Key Skills:

•  Quick Learner. .
• Meticulous Attention To Detail.
• Analytical. 
• Good Coaching And Verbal Communication. 
• Good Written Communication. 
• Empathetic And Emotionally Intelligent. 
• Ability To Work As Part Of A Team.

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