Quality Assurance Analyst
Job ID : 32766
Job Title : Quality Assurance Analyst
Location : Newark, MO
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $33000 - $44000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-18-2022
Required Skills : Leadership, Organizational, Planning.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Understand the role and technical skills required of the agents to be getting assessed.
- Monitor and evaluate calls, chats, and tickets to the call center to identify deviations from organizational policies and standards.
- Reporting the results back to the relevant members of the business.
- Synthesize and analyze interaction data to report on ticketing, timing, and other key metrics.
- Audit and review quality assurance processes and tasks, including calibrating across analysts.
- Document problems and provide feedback and coaching to improve contact center quality.
- Foster an environment of continual process and operational improvement for the Contact Center.
Key Skills:
- Leadership.
- Organizational and planning.
- Communication.
- Statistical analysis.
- Problem-solving.
- Industry-specific technical knowledge.
Company Details :
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