Quality Assurance Analyst
Job ID : 32801
Job Title : Quality Assurance Analyst
Location : Palmetto state
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $36000 - $46000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 11-21-2022
Required Skills : Leadership, Organizational, Planning.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Quality Assurance Analyst is responsible for assessing the quality of the performance of calls and chat process agents who deal with our existing, potential new users.
- The QA will monitor inbound calls, sales calls and/or chat responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
- Assist in developing, creating and implementing processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall My Bill Book users experience.
- Participates in design of call and chat monitoring formats and quality standards. Perform call and chat monitoring and provide trend data to the management.
Key Skills:
- Leadership.
- Organizational and planning.
- Communication.
- Statistical analysis.
- Problem-solving.
- Industry-specific technical knowledge.
Company Details :
Company Information hidden please Login to view details
Data Engineer trainer
Comapny Name :NextgenTechnologies
Job Location :Remote, OR
Job Description:
✨ We Are Hiring ✨ Position Overview: We are seeking a passionate and experienced Professional Trainer, specialized in data engineering, to join our team. As the demand for data
View Job
Data Scientist
Comapny Name :Dart Point
Job Location :Texas City, TX
Job Description:
Responsiblties: Works with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
View Job
Web Developer
Comapny Name :Emblue
Job Location :College Park, GA
Job Description:
Responsibilities: Develop and maintain UI server code. Research, design and maintain UI/UX technology and code architecture. Install and mai
View Job