Senior Software Engineer (Empower 3)

• Experience in Empower L2 & L3 Technical Support
• Knowledge on Empower & GDP Trained
• Knowledge on Empower Administrator activates (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing)
• Knowledge on sample set, method set, instrument method and report method
• Knowledge of Empower installation and qualification of LACE machine
• Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks
• Knowledge of configuring instruments and LACE machine.
• "Knowledge of software products and tools with Empower CDS with data archival system nugenesis etc."
• Knowledge in lab instrument (Agilent, WATERS , Shimadzu instruments) configuration with Empower application
• Ability to work independently in a fast paced and challenging environment
• Good working experience on ITIL Service delivery processes and GMP validation processes
• Provide technical support of Empower to Quality Control, Batch Release, Production operations
• Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.
• Experience in handling service disruption bridge calls
• Understand and comply with core standard operating procedures and working instructions

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