Service Coordinator - Incident Management

JOB DESCRIPTION Your Role and Responsibilities

As a Service Coordinator your main tasks will include:

Receiving, reviewing and analyzing assignments to perform process activities and making sure they are resolved/completed as required by the process Engaging appropriate analysts/specialists as needed to complete assigned activities Evaluating effectiveness of completed assignments Notifying Requestor in case of a rejected Request for Change Documenting a Change Record with all required information based on the accepted Request for Change Performing initial assessment of priority, impact to IT services, failure probability and change risk Determining the need for technical and business change assessments and providing business and/or technical information as required Reviewing assessment results and making updates to the Change Record details if needed Assigning the right Change Assessors and Change Authority to a change and obtain-ing authorization Participating in CAB meetings to represent proposed changes Ensuring correct documentation of change validation and change outcome (success-ful vs. failed) Closing change records Required Technical and Professional Expertise

As a Service Coordinator your main tasks will include:

Receiving, reviewing and analyzing assignments to perform process activities and making sure they are resolved/completed as required by the process Engaging appropriate analysts/specialists as needed to complete assigned activities Evaluating effectiveness of completed assignments Notifying Requestor in case of a rejected Request for Change Documenting a Change Record with all required information based on the accepted Request for Change Performing initial assessment of priority, impact to IT services, failure probability and change risk Determining the need for technical and business change assessments and providing business and/or technical information as required Reviewing assessment results and making updates to the Change Record details if needed Assigning the right Change Assessors and Change Authority to a change and obtain-ing authorization Participating in CAB meetings to represent proposed changes Ensuring correct documentation of change validation and change outcome (success-ful vs. failed) Closing change records Preferred Technical and Professional Experience

As a Service Coordinator your main tasks will include:

Receiving, reviewing and analyzing assignments to perform process activities and making sure they are resolved/completed as required by the process Engaging appropriate analysts/specialists as needed to complete assigned activities Evaluating effectiveness of completed assignments Notifying Requestor in case of a rejected Request for Change Documenting a Change Record with all required information based on the accepted Request for Change Performing initial assessment of priority, impact to IT services, failure probability and change risk Determining the need for technical and business change assessments and providing business and/or technical information as required Reviewing assessment results and making updates to the Change Record details if needed Assigning the right Change Assessors and Change Authority to a change and obtain-ing authorization Participating in CAB meetings to represent proposed changes Ensuring correct documentation of change validation and change outcome (success-ful vs. failed)

KEY SKILLS technical specialist Incident Management technical information  

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