Service Desk Analyst

Responsibtlties:

• Accurately log relevant details of all interactions with customers.
• Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
• Strictly follow support procedures while abiding with privacy guidelines in handling customer information.
• Analyze trends and patterns in incidents, and provide feedback to support managers and the application team.
• Help to maintain the Query and Diagnostics Knowledgebase.
• Perform other related duties as assigned.

Key Skills:

• Technical and system expertise.
• Computer skills.
• Customer support.
• Problem-solving and troubleshooting abilities.
• Communication.
• Time management.
• Teamwork and collaboration.

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