Service Desk Analyst
Job ID : 31023
Job Title : Service Desk Analyst
Location : Montana City, MT
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $116000 - $176000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 09-22-2022
Required Skills : Teamwork, Collaboration, Time management.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Attend to support cases via phone, email or online web tools.
- Collect information from users to understand and resolve problems remotely.
- Analyze and categorize incidents to diagnose and resolve them to the best of their ability, and redirect support cases to the right support staff/resource when necessary.
- Advise customers on the appropriate action.
- Utilize available resources and aids in coming up with solutions for problems.
- Accurately log relevant details of all interactions with customers.
Key Skills:
- Technical and system expertise.
- Computer skills.
- Customer support.
- Communication.
- Time management.
- Teamwork and collaboration.
Company Details :
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