Servicenow Developer

Responsiblties:

• Keep up with releases to ServiceNow products and services and ensure LVT is getting the most out of the licensed products
• Ensure the ServiceNow platform is performing optimally.
• Meet and coordinate with the ServiceNow team all work and maintenance across production and non-production instances
• Understand how ServiceNow can enable team members across all functions to become more efficient and configure the platform to achieve measurable benefits.
• Thoroughly understand business requirements and implement requirements while working with standard design principles and best practices.
• Work closely with business partners to configure and improve core platform capabilities in accordance with best practices
• Develop administrative documentation, release notes, manuals, policies, process diagrams, training materials, etc to foster adoption. Participate in training sessions as necessary.
• Coordinate all changes to the platform with CAB and release management.

Qualification:

• Demonstrated experience building, modifying and maintaining workflows across the aforementioned processes.
• Experience building portals, workspaces, email templates and other user and customer exposed elements using company design UI/UX standards, color pallets, etc.
• ServiceNow Certifications including Administration and higher.
• Demonstrated experience with Incident management, problem management, Change Management, Requests Fulfillment, Work order/Work order Tasks, Customer case, etc.

Key Skills:

• Communication.
• Problem solving.
• ServiceNow certification.
• ServiceNow customization.
• ServiceNow integration.
• Degree in Computer Science.
• JavaScript.
• Adaptability.

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