System Analyst

Responsibilities:

• Daily Competent level technical support and understanding of all assigned lines of business and the integrated systems and applications
• Track and report on daily KPI's for business critical processes.
• Ensure compliance to all SEA Standards, policies and Best Practices in regards to systems Safety, Security, access, controls, change and release management.
• Ensure resolutions to defects meet the Service Level Agreements.
• Escalate issues to software vendor when needed.
• Write and run SQL queries, run reports, or review logs, use web service tools, and be able to interpret the results to monitor and improve the health and performance of systems, services and data.
• Assist in testing of resolutions, patches and software updates.

Key Skills:

• Strong analytical skills.
• Teamwork skills.
• Written and verbal communication skills.
• Interpersonal skills.
• Flexibility.
• Adaptability.
• Initiative.

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