System Engineer

Responsibilities

Ensure all DDI issues are resolved promptly, with minimal impact on customers.
Isolate hardware and software problems on servers and work with vendors to resolve issues as necessary.
Perform break/fix maintenance, such as RMAs, patching, builds, etc.
Perform proactive server maintenance, such as code upgrades, hardware refreshes, config updates, and clean up/decommission.
Work collaboratively with engineering teams to identify ways to proactively improve the stability of the services and decrease the potential for future outages to occur.
Drive service ownership for the DNS Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.

Required Skills

Proficient with Linux authentication and authorization methodologies, such as Kerberos, LDAP, NIS, Sudo, 2FA, etc.
Experience deploying and managing large-scale distributed server environments.
Knowledge of firewalls and access-list configuration and troubleshooting.
In-depth knowledge and experience working in a Unix/Linux environment (DHCP, DNS, NTP, SYSLOG, SSH, IPSec, TCP, UDP, SSL, VLAN, etc.).
Experience with performance analysis, systems software, and systems architecture.
Knowledge of system performance methodologies along with hands-on empirical monitoring and data-driven decision-making.
Strong analytical approach to problem-solving and ability to troubleshoot complex issues quickly while successfully handling multiple priorities.
Must work well as part of a team in a high-energy environment; must possess good written and verbal communication skills and good time-management abilities.
Strong troubleshooting skills, especially in a complex application stack.
Experience with production and customer-facing data center environments.
Being a great listener, collaborator, communicator, and mentor.
Proficiency in scripting/programming with Bash, Python, Perl, go, etc.

Desired Skills

Experience using Infoblox/NS1 devices and their WAPI interface.
Configuration management with open-source tools, such as puppet, chef, salt, or ansible.
Working in high-availability, 24x7x365 large-scale multi-datacenter environment
Highly skilled in packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.

Other Requirements

Ability to participate in an on-call rotation designed to provide DNS operations support on weekends, holidays, etc.
BS/BA degree or equivalent work experience.
Experience with Public Cloud platforms such as AWS, GPC, etc.