Technical Analyst
Job ID : 31940
Job Title : Technical Analyst
Location : Nashville, KS
Comapny Name : Atechstar
Job Type : Full-Time, parttime, contract, training
Industry : Information Technology
Salary : $20000 - $40000 per year
Work Authorization : ["OPT","CPT","F1","H4","L1","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : I have ongoing need to fill this role
Posted on : 10-19-2022
Required Skills : Networking Hardware, Software systems.
Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance
Job Description :
Responsibilities:
- Respond quickly to all service requests and incidents.
- Manage incidents and service requests reported over the phone,chat, employee self-service tickets or e-mails.
- Recording, classifying and maintaining the integrity of data within the incident and service request recording system - ServiceNow.
- Assessing the impact and risk of incidents and timely escalation.
- Handling customer queries and resolving incidents which are within the scope of Service Desk using remote access software.
- Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
Key Skills:
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with a bility to explain technical issues to technical and nontechnical staff.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
Company Details :
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