Technical Support (Picbasic)
Job ID : 27041
Job Title : Technical Support (Picbasic)
Location : Miami, FL
Comapny Name : QData
Job Type : contract
Industry : Information Technology
Salary : $10 - $13 per hour
Work Authorization : ["OPT","H4","Have H1 Visa","TN Permit Holder","Green Card Holder","Canadian Citizen","US Citizen"]
No. of Positions : 1
Posted on : 08-31-2020
Required Skills : Technical Support (Picbasic)
Benefits : None of These
Job Description :
Required Proficiency:
- Day to day critical ticket resolution for the process related issues by closely working with BDSI users
- Investigate and resolve functional and technical issues allocated daily on Picbasic / Unidata /RBO
- Triage and resolve basic technical and functional issues allocated daily
- Respond to queries from users on application functionality across countries listed in the scope
- Monitoring of CRON jobs and background processes
- Service Requests Handling
- Onboarding / Offboarding
- Deployments / Rollbacks
- Perform monthly / Yearly Support Tasks
- Write / Update SOP's in Service Now whenever required.
- Provide Oncall & weekend support for P1/P2 issues reported
Company Details :
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