Technology Analyst

Responsibilities:

• Provide technical support to LifeWorks employees who work with PC using Windows and Microsoft Office suite including Outlook and Teams.
• Provide end-user support, troubleshoot performance & network issues, and support various software including in-house applications on the user’s machine.
• Monitor and act on alerts related to servers/applications and escalate when required.
• Provide support for production application services in client-facing environments.
• Monitor security tools covering enterprise-wide systems and networks and act or escalate based on established protocols.

Key Skills:

• Experience in project management.
• Knowledge of databases, system security and troubleshooting.
• Understanding of business practices.
• Excellent communication skills.
• Analytical mindset.
• Problem-solving aptitude.

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